SkyMiles Marketplace: FAQ's

Frequently Asked Questions 

  • What is the Shopping section?

    In the Shopping section you can redeem miles in a wide variety of categories, such as Beauty & Spa, Food & Wine and Sports & Recreation.
    View all Shopping.

  • Where can I find a list of all brands included in the SkyMiles Marketplace?

    You can select the Shopping section from any page on the site to see a full list of items available. To sort by a specific brand or miles range, use the filter on the right-hand side of the page after you select one of the categories.

  • How do I redeem miles for Shopping items?

    1. To find the item you would like, browse the shopping categories or use the search function.
    2. Check the item details page for the specific steps required to redeem.
    3. Select "Add to Shopping Cart" and proceed to checkout where you can choose to pay in all miles or a combination of miles and money to complete your redemption (some awards are only redeemable with miles).

  • What if I have a question about a Shopping reward?

    For general questions regarding the SkyMiles Marketplace, call 1-888-750-3284. For information about your SkyMiles account, call 1-800-323-2323. For questions regarding an existing shopping redemption through the SkyMiles Marketplace, you can click on the Help link and fill out the Contact Us form to submit an inquiry. To view your current order status, visit the Order History page.

  • What is the Gift Cards section?

    In the Gift Card section you can redeem miles for a variety of gift card categories, including Dining and Retail.
    View all Gift Cards.

  • Why can't I view the Gift Cards section?

    The selection and availability of redemption options can vary over time.

  • Where can I find a list of all gift card brands included in the SkyMiles Marketplace?

    You can select the Gift Card section from any page on the site to see a full list of gift cards available. To sort by a specific brand or miles range, use the filter on the right-hand side of the page after you select one of the categories.

  • How do I redeem miles for Gift Card?

    1. To find the gift card item you would like, browse the gift card categories or use the search function.
    2. Check the Gift Card details page for the specific steps required to redeem.
    3. Select "Add to Shopping Cart" and proceed to checkout where you can choose to pay in all miles or a combination of miles and money to complete your redemption.

  • What if I have a question about a Gift Card redemption?

    For general questions regarding the SkyMiles Marketplace, call 1-888-750-3284. For information about your SkyMiles account, call 1-800-323-2323. For questions regarding existing gift card redemption through the SkyMiles Marketplace, you can click on the Help link and fill out the Contact Us form to submit an inquiry. To view your current order status, visit the Order History page.

  • What can I do if a redemption item I want is out of stock?

    If an item is out of stock, you will see that message on the item detail page along with an estimated restock date if available. If an item currently in your Shopping Cart becomes out of stock, you can leave it in your cart, then check back regularly to see if it has been restocked.

  • How long will specific items be made available for redemption?

    There is no set time limit that specific items will be made available for redemption and availability may change without notice. We are constantly working to update our selection with the latest items.

  • What is the Shopping Cart?

    After you log in to your SkyMiles account, each time you select an item for which you wish to redeem, that item gets listed in the Shopping Cart. You can access your Shopping Cart anytime by clicking the “Shopping Cart” link at the top of every page. When you are finished shopping, you can view the Shopping Cart to confirm/adjust the items you have selected and the quantity of each item. You will also see detailed instructions on how to redeem for your cart total with a combination of miles and money (some awards are only redeemable with miles). From there, you can begin the checkout process.

  • How does the checkout process work?

    1. Select "Checkout" after all the items you wish to redeem are placed in your cart.
    2. Choose the address where you want your item(s) to be shipped. We require that you enter a shipping address the first time you check out and will save this information for future use. You can edit or add additional addresses at any time.
    3. Delivery method options will vary by redemption type. Most items can be shipped via standard delivery methods for no additional charge. Gift Cards can be selected for expedited delivery within 5 business days upon checkout for an additional charge. Expedited shipping charges cannot be paid with miles.
    4. Review total cost and payment information. If you choose to redeem using a combination of miles and money or have expedited shipping or non-standard handling charges (which cannot be paid with miles), you will be prompted to enter your credit card information at this point (some awards are only redeemable with miles). If your billing address varies from the shipping address provided you can add it at this time.
    5. Confirm all the information in the “Verify” section is correct, including: rewards, shipping address, delivery method, and contact and payment information (if applicable). If you need to adjust your order at any time, you can select “Back to Shopping Cart” at the bottom of the checkout section. Once you have verified that the information is correct, click on the "Submit" button to complete your order.
    6. Print the "Thank You" page as your confirmation and receipt. Additionally, an e-mail confirmation will be sent to the e-mail address that you entered and that is displayed on the “Thank You” page. You can also view information on all completed redemptions on the Order History page.

  • How can I redeem for an item if I don’t have enough miles?

    Redemption items in the SkyMiles Marketplace can be redeemed using a combination of miles and money (some awards are only redeemable with miles). A minimum of 1,000 miles will be required to complete each redemption. If an item is redeemable using a combination of miles and money, then within the Shopping Cart and during the checkout process you can adjust the payment slider to select the portion of your shopping cart balance you wish to pay in miles. This amount must exceed the minimum miles required per redemption but cannot exceed your total mileage balance. The remaining balance owed in dollars will be automatically calculated for you and can be paid with a credit card.

  • Can I earn miles for the dollars portion of my redemption?

    Yes, if you have any one of the Delta SkyMiles debit or credit cards, you will earn SkyMiles every time you use the card.

  • Is there a fee for using a combination of cash and miles to complete my redemption?

    No, there is no fee associated with using a combination of miles and money to complete your redemption, but you will have to use a valid U.S. credit card for the remaining dollars portion of your Shopping Cart if you choose this option (some items are only redeemable with miles).

  • What forms of payment does the SkyMiles Marketplace accept?

    Payment for the dollars portion of a redemption (where applicable) or additional shipping/handling fees, which cannot be paid with miles, must be made with a valid U.S. credit card. SkyMiles Marketplace accepts: American Express, Visa, MasterCard, and Discover Card.

  • When will the charges appear on my monthly credit card statement?

    Charges will appear on your credit card statement once your order has been confirmed.

  • Why did the redemption price change when I searched for an item versus when I was ready to check out?

    If you were not logged in to the SkyMiles Marketplace while conducting your initial search the system was showing you the standard price for that redemption item. Once you logged in to your SkyMiles account, as a benefit of your membership, we were able to offer you a better price for that item.

  • Can I call customer service to redeem an item?

    No, SkyMiles Marketplace redemptions can only be processed through the website at marketplace.delta.com.

  • Why do you need my e-mail address?

    Your e-mail address will be used to send a confirmation of your order once you complete the checkout process. This e-mail address will not be used for any other purposes.

  • Why do you need my phone number?

    Your phone number will only be used to contact you in the event that we have a question about your order.

  • Is there a cost for shipping?

    Most items can be shipped via standard delivery methods for no additional charge. Gift Cards can be selected for expedited delivery within 5 business days upon checkout for an additional charge. Orders with delivery addresses outside the contiguous United States—Alaska, Hawaii, and Puerto Rico—may incur an additional non-standard handling charge. Orders to international addresses cannot be supported at this time. Expedited delivery and non-standard handling charges cannot be paid with miles.

  • Can I ship to multiple addresses?

    You can only ship to one address each time you check out with the Shopping Cart. To ship to multiple addresses simply complete the checkout process for each individual shipping location with the rewards for that destination.

  • Can I ship to a P.O. box?

    We do not deliver merchandise or gift cards to a P.O., A.P.O., or F.P.O. box.

  • Can I ship items internationally?

    At this time, we are unable to ship merchandise or gift cards to addresses outside the United States and Puerto Rico. Delivery of merchandise to Alaska, Hawaii, or Puerto Rico may require additional non-standard handling charges, which cannot be paid with miles.

  • How can I change my shipping address?

    On the Shipping Page during checkout, you can add a new shipping address or edit an existing one to choose where you want your items delivered. Multiple shipping addresses can be stored; however, you can only ship to one address per Shopping Cart.

  • Why did I see an error message about my shipping address when I tried to check-out?

    Certain redemption items have shipping restrictions that can vary by state. If you enter a restricted state as your delivery address with one of these items in your shopping cart you will not be able to proceed through checkout until you remove that item from your cart or modify your shipping address. On the item detail page, be sure to read all shipping restrictions carefully before adding the item to your shopping cart.

  • Will I have to sign for my delivery?

    Your delivery details will depend on the product type and which delivery option you choose at checkout.

  • What are my delivery options?

    Delivery options vary by redemption item. These options include:

      Standard Delivery
      Gift Card Expedited Delivery within 5 business days (additional charge)
    Available delivery options will be presented at the time of checkout. The delivery option cannot be changed after you have received confirmation of your order. Be aware that we are unable to deliver redemption items to a P.O., A.P.O., or F.P.O. box. We are also unable to ship any redemption items to addresses outside the United States and Puerto Rico. Delivery to AK, HI, or PR may require additional non-standard handling charges, which cannot be paid in miles.

  • Can I change my delivery options?

    Delivery options vary by product. During the checkout process, you will be given the opportunity to select among the available delivery options for your item. The delivery option cannot be changed after you have received confirmation of your order.

  • How long will standard delivery take?

    Most merchandise and gift card items will arrive within 10 business days. Please allow up to four weeks for truck and velvet glove delivery.

  • How do you estimate delivery time?

    Delivery time is estimated based on the date the item is redeemed from your Shopping Cart and the delivery method. Standard delivery averages about 10 business days. Select delivery methods may take longer or shorter. Once your order has shipped you can view a link to track the status of your package by visiting the Order History page.

  • What is Velvet Glove delivery?

    Velvet Glove delivery is the standard method of delivery on select products and will be indicated on the item detail page. A daytime phone number must be provided for orders that require Velvet Glove delivery. You may be contacted by the carrier to schedule an appointment for delivery. The Velvet Glove crew will deliver your item to your shipping address, bring it onto the premises, unpack it in the room of your choice (access permitting) and take away all packaging materials. They will not install or set up your item for you. Please be sure to check all items delivered by Velvet Glove before signing for the delivery. Should you find an issue with the merchandise you can refuse the order and contact customer service at the number listed on your confirmation e-mail. Once you sign, you become liable for any damage to the item.

  • Can I expedite shipping?

    Expedited shipping is not available for every item. If your item can be expedited, you will be given this option at checkout. Fees will apply when expediting delivery. These fees cannot be paid with miles.

  • How do I cancel an item?

    All orders are final once your order submission has been received by the SkyMiles Marketplace during the redemption process.

  • Will all my items be shipped together?

    Your items may be shipped separately. Your delivery timing is based on the delivery option selected during the checkout process. Once items in your order have shipped you can view a link to track the status of your package(s) by visiting the Order History page.

  • Can I get my item gift-wrapped?

    We do not currently offer gift-wrapping.

  • Can I charge my expedited shipping fee to a different Card?

    You must charge all fees to a single credit card during the checkout process.

  • What if my item has not arrived by the expected delivery date?

    Visit the Order History page (you will be prompted to log in) in order to view specific delivery details regarding your item as well as a link to track your package. Once you have logged in you can also click on the Help link at the top of the page to access and fill out the "Contact Us" form to report an item non-received.

  • What if my item arrives and it is damaged or incorrect?

    Please log in and click on the Help link at the top of the page to access and fill out the "Contact Us" form to report an item damaged or incomplete. Alternately, you can visit the Order History page (you will be prompted to log in) in order to view contact information for customer service, who can advise you of return procedures at that time.

  • What is an eCertificate?

    An eCertificate is a reward, similar to a gift card, that can be ordered and delivered electronically in near real-time. Please read through the eCertificate rules and restrictions to decide if this is the best method in making your redemption.

  • How do I locate my eCertificate?

    Your eCertificate will be available on your Order History page on the Marketplace within 48 hrs of placing your order. Once you arrive at your Order History page, open the order to view the item detail on your order.

    1. Under the "Status" column in your order detail, select the link next to your eCertificate that states "View eCertificate".
    2. You will be directed to a new page that allows option to view or print your eCertificate.

  • Can I use an eCertificate in retail stores and/or online?

    Redemption rules vary by brand. Please read through the eCertificate rules and restrictions to decide if this is the best method in making your redemption. Gift Cards are also available for many of our eCertificate brands.

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